Adding accessibility requirements into your booking journey
Foster confidence in your audience by asking about their accessibility requirements during the booking process, such as in the ticket booking form.
This could include a section of checkboxes, asking customers to tick which accessibility feature they need.
You can link the booking form to your webpage about accessibility and Auracast, so users can find out more before booking their ticket, if they are not sure.
Including this information in the booking process will help staff prepare for customer engagement before performances, such as knowing how many people may need to use an Auracast receiver.
Top tip: in your booking confirmation email, signpost to your website’s information about accessibility and Auracast, so customers can easily find that information before they attend the show.