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Product warranties, returns and repairs

Last updated 2 November 2020

RNID has partnered with leading supplier of assistive hearing technology Connevans Limited to supply products to our supporters.

Products have been available since 13 July 2020 through a new dedicated online shop. The charity receives a contribution for every order placed, which we will reinvest in delivering services and support to those with deafness, hearing loss and tinnitus.

Our own online shop closed on 30 April 2020 as part of our decision to no longer sell assistive products directly.

Please note that products originally purchased from RNID should not be returned to Connevans. Any items received by Connevans not originally purchased from them will be returned to the customer at the customer’s cost. The process for initiating a possible return under warranty is shown below.

Warranties, returns and repairs

If you bought something from us prior to the closure of our online shop on 30 April 2020, the product may be subject to our one-year warranty. We will continue to fulfil our obligations in the terms and conditions relating to our sale of items to you, irrespective of the fact that we will no longer be selling products directly. Please contact the manufacturer directly if you experience difficulties with your product outside of our one-year warranty.

If you wish to return a product under warranty, please email product.enquiries@rnid.org.uk with proof of purchase (invoice or delivery note number), your name, address and contact details, and details of the problem with the item. We will contact you to discuss, and if necessary arrange a return. We cannot accept any returns without a valid returns number.