Overview
This playbook was created from the ground up by talking to people with lived experience.
Everyone’s experience is unique, but common themes emerge. In this chapter we share some key insights from a wide range of customers that will help your theatre to provide a fully-inclusive theatre experience. We also share insights from forward-thinking theatre professionals who have already installed Auracast.
It’s not just about the technology. People want staff to understand their needs when booking a show and when they arrive at the venue.
People are looking forward to the time when Auracast is available in all theatres. Find out why by exploring two in-depth stories from customers with hearing loss, who have experienced Auracast at the theatre.
I’ve only started going back to the theatre in the last 9 to 12 months. I discovered this Nimbus access card, which meant that I could get much cheaper seats. And then, having experienced Auracast, I realised that actually ‘I can hear this, I can enjoy it.’
– Read Nicola’s story
It excites me that I may hear better in venues that I have not heard well in up to now, because when I go to conferences and talks, I plug into the sound system and broadcast my own Auracast. But you can’t do that at the cinema. You can’t do that at the theatre.
– Read Gideon’s story