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Contact us

We provide information and support for anyone who is deaf, has hearing loss or tinnitus.

We can also help with donations, memberships, volunteering, and general enquiries.

Before contacting us, check our online information and support.

Two women look at a laptop screen, smiling. They both wear headsets.

Live chat

With lived experience of hearing loss, our team are here to support you. We’re online 8.30am to 5pm, Monday to Friday.
Chat to us now

Find local support

We provide in-person information and support at RNID Near You drop-in sessions across the UK.

Other ways to contact us

Online enquiry form

Complete our online enquiry form, and we’ll aim to respond to your enquiry within 2 working days.

Text us a question

Text your question to 07360 268 988. Texts are charged at your standard network rate.

Relay UK

If you can’t hear or speak on the phone, you can type what you want to say. Call 18001 followed by 0808 808 0123. You can use Relay UK with an app or a textphone. Relay UK is charged at your standard network rate. Find out how to use Relay UK.

Our postal addresses

If you want to write to us:

RNID
126 Fairlie Road
Slough
Berkshire
SL1 4PY

Please note that this is our postal address only.
We do not have an office at this address.

Our registered business:

RNID
Brightfield Business Hub
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU

Please use it for gifts in Wills.

Press Team

For press enquiries about our work or to request an interview with a spokesperson or case study, please contact us.

Email: [email protected]

Phone: 07990 44140

Confidentiality

We are a member of the Helplines Partnership, the membership body for organisations that provide helpline services.

To make sure you get a high standard of customer service, our supervisors sometimes listen in to calls for training purposes. All our staff work within our confidentiality policy. If you’re not happy for a supervisor to listen in to your call, please let us know when you phone us.

Page last updated: 31 January 2026

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