1. Home
  2. About us
  3. Contact us

Contact us

Watch this page in BSL

Our Contact Centre provides information and support for anyone who is deaf, has hearing loss or tinnitus. Get in touch by email or live chat, call or text, or by using SignLive, our BSL translation service.

The centre is run by people with lived experience, who can help wherever you are on your journey for as long as you need.

We can also help you make a donation, manage your membership, or connect you to our volunteering team.

We’re open 8:30am to 5pm, Monday to Friday.

Chat to us online

Chat to a member of staff about anything you need help with.

Start chat

Call us

Speak to us about anything you need help with. Our number is 0808 808 0123

Call us

Send us an email

Send us an email at [email protected] and we’ll get back to you as soon as possible.

Email us

Contact us in BSL

Use SignLive to arrange a free BSL video call.

Contact us in BSL

Text us

Text your question to 07360 268 988, or select the button below if you’re using a mobile phone. Texts are charged at your standard network rate.

Text us

Complete our online form

We aim to respond to enquiries within five working days.

Online form

“”A lovely lady, Vicky, was able to help reassure me on the phone plus followed up with an email to ensure I had all the relevant information correct.” – Amy Morton

Contact us using Relay UK

If you can’t hear or speak on the phone, you can type what you want to say. Call 18001 followed by 0808 808 0123. You can use Relay UK with an app or a textphone. Relay UK is charged at your standard network rate. Find out how to use Relay UK.

Write to us

If you want to write to us, our address is:

126 Fairlie Road

Please note that this is our postal address only. We do not have an office at this address. You can find our registered address below.

Support our communities

Around 6,000 people contact our support centre a month, seeking information, advice, or simply someone to talk to. Just £5 covers an enquiry made to our Contact Centre. Support our services today.
Donate today

Contact our press team

For press enquiries about our work or to request an interview with a spokesperson or case study, please contact us.

07990 441402

Our registered address

Our registered business address is below. Please use it for gifts in Wills.

Brightfield Business Hub
Bakewell Road
Orton Southgate


We are a member of the Helplines Partnership, the membership body for organisations that provide helpline services.

To make sure you get a high standard of customer service, our supervisors sometimes listen in to calls for training purposes. All our staff work within our confidentiality policy. If you’re not happy for a supervisor to listen in to your call, please let us know when you phone us.

Page last updated: 25 September 2023