We’re working with BT to help make sure that the switchover to their new home phone service, Digital Voice is accessible and inclusive for customers who are deaf, have hearing loss or tinnitus.
We’re doing this by:
- helping BT to understand how they can make their communications accessible for our audiences
- trialling the switching process alongside customers who are deaf or have hearing loss, to suggest improvements
- testing some commonly used assistive devices, such as amplified phones, to make sure that they work with the new system
- and we’ll be spreading the word about the switchover amongst our audiences.