If you need urgent medical care, but it’s not an emergency, you can get help on NHS 111 online or by calling NHS 111.
Go to NHS 111 online
If you have hearing loss and cannot hear on the phone
You can call NHS 111 using the confidential relay service Relay UK.
Relay UK can help people who cannot hear on the phone or have difficulties with their speech by providing a text-to-speech and speech-to-text translation service.
To make a text relay call you can download the free Relay UK app onto your smartphone, tablet or computer and link it to your phone number. You can then contact NHS 111 through the Relay UK app by dialling 18001 111.
You can also dial 18001 111 on a textphone.
What to expect
When making a call with Relay UK you’ll be automatically connected to a confidential Relay UK assistant.
You can either type what you want to say and the Relay UK Assistant will relay what you said to the NHS 111 operator, or you can speak to the operator directly and the Relay UK Assistant will type the NHS 111 operator’s response for you to read on your smartphone, tablet or computer.
Find out more about how to use the service on the Relay UK website.
If you use British Sign Language (BSL)
Use the NHS 111 BSL service available in your country:
- England: NHS 111 England – SignVideo
- Scotland: In Scotland you can call NHS 111 via the Contact Scotland BSL Service
- Wales: NHS 111 Wales – SignVideo
- Northern Ireland: NHS 111 Northern Ireland – SignVideo
You can also use the Relay UK service.
If it’s an emergency and you need an ambulance
If it’s a life-threatening emergency, call 999.
How to call 999 through a Relay Assistant
Dial 18000 instead of the normal 18001 through the Relay UK app or from a textphone.
Find out more about calling 999 through Relay UK.
How to call 999 in BSL
You can call 999 and speak to a call handler through an interpreter through a Video Relay Service.
How to send an emergency SMS to 999
Text the word ‘register’ to 999. You’ll need to register again if you change your phone number.