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Public transport: evidence pack

There are widespread barriers to use of public transport by deaf people and people with hearing loss in the UK.

We’ve reviewed the published research, gathered stories of lived experience, conducted original social research, and set out the changes we want to see.

RNID storyteller, Charlotte

The challenges of travelling on public transport

“There’s always a layer of nervousness if I’m travelling. What if something happens and I don’t hear it? What if I miss something?”

Read Charlotte and Sarah’s stories

Send us your feedback

We’re always working to improve this resource – get in touch if you have ideas or questions.

Email our evidence team

Page last updated: 13 October 2026

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