Old name, new purpose: why we’ve gone back to RNID

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Contact RNID

We provide information and support for deaf people and those with hearing loss or tinnitus.

We can also help you make a donation, manage your membership and book an interpreter.

We’re open 8:30am to 5pm. Monday to Friday.

Chat to us online

Chat to a member of staff about anything you need help with.

Start chat

Call us

Speak to us about anything you need help with. Our number is 0808 808 0123.

Call us

Send us an email

Send us an email and we’ll get back to you as soon as possible.

Email us

Contact us in BSL

Use SignLive to arrange a free BSL video call.

Contact us in BSL

Text us

Text your question to 07360 268 988. Texts are charged at your standard network rate.

Text us

Complete our online form

We aim to respond to enquiries within five working days.

Online form

Contact us using Relay UK

If you can’t hear or speak on the phone you can type what you want to say. Call 18001 followed by 0808 808 0123. You can use Relay UK with an app or a textphone. Relay UK is charged at your standard network rate. Find out how to use Relay UK.

Write to us

If you want to write to us, our address is:

RNID, Brightfield Business Hub, Bakewell Road, Orton Southgate, Peterborough, PE2 6XU.


We are a member of the Helplines Partnership, the membership body for organisations that provide helpline services.

To make sure you get a high standard of customer service, our supervisors sometimes listen in to calls for training purposes. All our staff work within our confidentiality policy. If you’re not happy for a supervisor to listen in to your call, please let us know when you phone us.