Old name, new purpose: why we’ve gone back to RNID


Channel 4 – “full access services might not be available until the middle of November”

Channel 4’s statement  On day 25 of the continuing failure of subtitling, signing and audio description services, Channel 4 have confirmed that the crisis could continue until mid-November. This is because not only did the incident at Red Bee Media damage the equipment providing these services, but Channel 4’s own back-up systems also failed. Read the full statement from Channel 4.  It’s helpful to have an idea of when the problem at Channel 4 may be fixed and how they will make more subtitled content available, but it still isn’t good enough.  What we want from Channel 4 We met with Channel 4 today to discuss the impact this crisis continues...

Our open letter to Channel 4 – fix your subtitling and keep deaf community informed!

As promised in our update yesterday, we continue to push on your behalf for the problems about subtitling to be resolved – particularly on Channel 4. The problem has already gone on for 20 days and this is unacceptable. Today, we met with Channel 4 to find out more about why these services are not being delivered and talk about what they can do to make sure deaf people and people with hearing loss are not denied access to TV...

TV subtitling update: BBC and Channel 5 make progress to resuming a normal service, but little improvement on Channel 4

We wanted to share with you a new update on the subtitling issues which have affected the BBC, Channel 4, and Channel 5 over the last few weeks.Our original update about the subtitling problems includes details of how to complain to the broadcasters themselves or to their regulator, Ofcom. Following the incident at Red Bee Media (an independent company responsible for making subtitles for lots of broadcasters), TV viewers experienced problems, including subtitles only appearing after a lag or not appearing at all.   We are happy to let you know we have noticed that subtitles have improved on the BBC and Channel 5 and both broadcasters are offering a better...

Subtitle problems on Channel 4, Channel 5 and BBC

Like a lot of you, we’ve noticed the subtitling issues on Channel 4, Channel 5 and the BBC: things like subtitles only appearing after a lag – or not appearing at all. We know the value of subtitles when watching TV and the frustration when they're not provided, so we want to see these problems fixed. At the bottom of this page, we explain how you can complain and make sure broadcasters understand how important it is that these problems...

How we’re influencing the UK National Disability Strategy

Our Director of Policy and Campaigns, Roger Wicks, explains the stance we and a number of disability charities are taking on the government’s upcoming National Disability Strategy, and how we believe the government can improve on its current flawed approach to creating the strategy. The Disability Charities Consortium We are a member of the Disability Charities Consortium (DCC), which brings CEOs and public policy leads from the UK’s leading influential not-for-profit disability organisations together to work with the government to ensure...

Twenty things you helped us achieve in 2020

Our Director of Policy and Campaigns, Roger Wicks, shares some of the key achievements you helped the Policy and Campaigns team to make happen in 2020. Roger Wicks interviewed on Sky News Happy New Year! 2020 was tough for a lot of people. The COVID-19 pandemic created more barriers and challenges for deaf people and those with hearing loss and tinnitus. But, despite this, we achieved some incredible things last year. In the Policy and Campaigns team, we worked with a variety of...

Hands off our Hearing Aids: campaign update

A recent committee meeting shows Staffordshire and Stoke clinical commissioning groups (CCGs) have yet to act on the overwhelming evidence of the benefits of hearing aids. On 14 September, councillors within Staffordshire’s Healthy Select Committee, which monitors and evaluates local health decisions, questioned Marcus Warnes, the Accountable Officer for the six CCGs in Staffordshire and Stoke. The Committee asked Mr Warnes what progress had been made in determining who will be eligible to receive hearing aids across the county, and...