Find out how we raise and spend our money, our impact and our plans for the future.
Our annual report
Our annual report gives an overview of what we’ve achieved over the year, the funds we’ve invested across our range of activities and some of our plans for the future. They contain our accounts for each year and a report from our Trustees.
Download our 2019-2020 annual report
Previous annual reports
As a registered UK charity and as part of our commitment to be open, honest and accountable, we publish our previous annual reports here on our website.
2018-19
Download our 2018-19 annual report
2017-18
Download our 2017-18 annual report
2016-17
Download our 2016-17 annual report
2015-16
Download our 2015-16 annual report
2014-15
Download our 2014-15 annual report
2013-14
Download our 2013-14 annual report
2012-13
Download our 2012-13 annual report
2011-12
Download our 2011-12 annual report
How we raise and spend our money
Financial review 2019-20
Our supporters raised an incredible amount and we were able to provide support to more deaf people and those with hearing loss and tinnitus than ever before.
Our total income for the year was £42.7m, an increase of £2.51m on the year before – thanks to our supporters’ generosity and the huge commitment of our volunteers, members and staff. Our charitable expenditure was £41.5m.
Where our income came from
Our income was £42.7m, an increase of £2.51m on the year before.
| Source of income | Amount of income |
| Care and support | £17.9m |
| Fundraising and other trading | £15.6m |
| Technology and enterprise | £4.9m |
| Local engagement | £3.9m |
| Research | £0.2m |
| Interest | £0.1m |
| Policy and campaigning | £0.1m |
How we spent our money
We spent £41.5m on supporting deaf people and those with hearing loss and tinnitus.
| Category of spending | Percentage of income spent |
| Care and support | 49% |
| Local engagement | 18% |
| Technology and enterprise | 16% |
| Fundraising costs | 12% |
| Research | 4% |
| Policy and campaigning | 1% |