How we spend our funds

Find out how we raise and spend our money, our impact and our plans for the future.

Our annual report

Our annual report gives an overview of what we’ve achieved over the year, the funds we’ve invested across our range of activities and some of our plans for the future. They contain our accounts for each year and a report from our Trustees.

Download our annual report 2020-2021 (PDF, 1MB)

Previous annual reports

As a registered UK charity and as part of our commitment to be open, honest and accountable, we publish our previous annual reports here on our website.

How we raise and spend our money

Financial review 2019-20

Our supporters raised an incredible amount and we were able to provide support to more deaf people and those with hearing loss and tinnitus than ever before.

Our total income for the year was £42.7m, an increase of £2.51m on the year before – thanks to our supporters’ generosity and the huge commitment of our volunteers, members and staff. Our charitable expenditure was £41.5m.

Where our income came from

Our income was £42.7m, an increase of £2.51m on the year before.

Source of income	Amount of income
Care and support	£17.9m
Fundraising and other trading	£15.6m
Technology and enterprise	£4.9m
Local engagement	£3.9m
Research	£0.2m
Interest	£0.1m
Policy and campaigning	£0.1m

How we spent our money

We spent £41.5m on supporting deaf people and those with hearing loss and tinnitus.

Category of spending	Percentage of income spent
Care and support	49%
Local engagement	18%
Technology and enterprise	16%
Fundraising costs	12%
Research	4%
Policy and campaigning	1%

Our social research and evidence

Our social research guides all our work.

Our plan for the year

Our new strategy is ambitious, and exciting. This is our action plan for the next year.

How we spend our funds

Our annual report

Previous annual reports

2019-2020

2018-19

2017-18

2016-17

2015-16

2014-15

2013-14

2012-13

2011-12