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Home-based telephone hearing aid support volunteer in Northern Ireland

Provide hearing aid information to NHS hearing aid users in Northern Ireland by phone.

1-2 hours per week
Home-based in Northern Ireland

You need to live in Northern Ireland and be 18 or older for this role.

What you’ll be doing

As a home-based telephone hearing aid support volunteer in Northern Ireland you will:

  • offer information and signposting to service users by phone to enable them to optimise their NHS hearing aid(s). Guidance notes will be provided
  • provide service users or their family members with information leaflets or refer them to a staff member for assistance with cleaning their NHS hearing aid(s)
  • signpost service users or their family members to the relevant Audiology department for urgent hearing aid repairs via postal or drop-in services
  • provide information about other support services for hard of hearing people, such as sensory support, befriending and tinnitus support
  • complete relevant paperwork during the phone call
  • keep all information given or discussed within the service confidential
  • promote the work of RNID.

What you need

You will need to provide the names of two referees who have known you for at least 2 years, preferably in a professional context.  This can include employers, colleagues, teachers, tutors, support workers, community leaders, child’s teacher or a member of a hobby or exercise group you belong to.

It would be good if you:

  • have good interpersonal and communication skills
  • have a friendly, reliable and approachable manner
  • have the ability to listen to questions and to answer appropriately, signposting to RNID staff or audiology as required
  • are happy to work with a wide range of people
  • have knowledge of or willingness to learn about issues affecting people with deafness, hearing loss or tinnitus
  • are a hearing aid user or have a good understanding of the issues faced by people with hearing loss

What you’ll get in return

As a volunteer you will:

  • have the satisfaction of helping people with hearing loss in your community
  • get regular one-to-one support from a Hearing Aid Liaison Officer
  • receive training and learn new skills
  • meet people from different backgrounds
  • build new friendships with other RNID volunteers
  • have the opportunity to try other volunteering roles within RNID
  • have all expenses incurred as a result of your volunteering reimbursed, according to the RNID expenses policy.

Our commitment to safeguarding

At RNID, we take very seriously our responsibilities for the safety and welfare of the people who use our services, our volunteers, staff and the organisation as a whole.

All applicants successful at interview will be asked to disclose unspent convictions under the terms of the Rehabilitation of Offenders Act 1974 (as amended in 2013).

Criminal records will be taken into account only when the conviction is relevant and declaring a conviction will not necessarily prevent you from being considered for a role. Any decisions will depend on the type of offence and its relevance to the volunteering role that you are applying for at RNID.

Find out more and apply

Contact information

028 95554105

Once you apply, our Volunteer team will review your application and someone will contact you within five working days to talk about next steps.