Communicating with staff and customers who are deaf or have hearing loss

Two people talking in a whare house, smiling

Many people don’t disclose their hearing loss at work. They worry that doing so will negatively impact their job prospects and how their colleagues and employer will see them.

Making your workplace inclusive can change that. Find advice on what technology, training opportunities and communication support services can help.

Courses for your workplace

We offer award winning, CPD-accredited e-Learning courses in deaf awareness and British Sign Language to help organisations become more accessible.

Find out more

Communication support

There are many ways employers and service providers can ensure people who are deaf or have hearing loss are supported at work. Explore what kinds of communication support are available.

British Sign Language (BSL) interpreters

Learn how a BSL interpreter can benefit your staff or customers.

Deafblind interpreters

Read about the work deafblind interpreters do.

Electronic notetakers

Information about electronic notetakers.

Lipspeakers

Learn what a lipspeaker does and the benefits of hiring one.

Speech-to-text reporters

Read about speech-to-text notetakers.

Communication tips

Learning how to communicate with people who are deaf or have hearing loss is a huge part of making people feel seen, heard and involved. These tips can help you to do that at work.

How to communicate with some who is deaf or has hearing loss

Our tips to help you speak to staff or customers who are deaf or have hearing loss.

How to make your meetings deaf aware

Our tips to make sure meetings are fully inclusive.

Talking about hearing loss at work

How to talk to staff about hearing loss.

Making your events inclusive

Find advice on how to make your work events more inclusive for deaf people and people with hearing loss.

Read our hints and tips

Technology to help with communication

Hearing loops

Learn what a hearing loops is and how RNID can help you install or maintain one.

Assistive technology

Learn about apps, products and other technology that can help deaf people and people with hearing loss.

Using accessibility features on apps

How to use accessibility features on video conferencing apps

Read our guides to accessibility features on Google Meet, Microsoft Teams and Zoom.

How to use video captions on social media

Our guide to using captions on Facebook, Instagram, Twitter, TikTok and YouTube.

Contact us

There are lots of things you can do to make your organisation more inclusive for staff and customers who are deaf, have hearing loss or tinnitus – and we can help. Make an enquiry with us today.