Communicating with staff and customers who are deaf or have hearing loss

Many people don’t disclose their hearing loss at work. They worry that doing so will negatively impact their job prospects and how their colleagues and employer will see them.

Making your workplace inclusive can change that. Find advice on what technology, training opportunities and communication support services can help.

Read more about experiences at work from people with hearing loss.

Training for your workplace

We run remote courses to help organisations become more accessible and understand the barriers faced by staff and customers who are deaf or have hearing loss: from British Sign Language classes to deaf awareness training.

Find out more

Communication support

There are many ways employers and service providers can ensure people who are deaf or have hearing loss are supported at work. Explore what kinds of communication support are available.

Communication tips

Learning how to communicate with people who are deaf or have hearing loss is a huge part of making people feel seen, heard and involved. These tips can help you to do that at work.

Making your events inclusive

Find advice on how to make your work events more inclusive for deaf people and people with hearing loss.

Read our hints and tips

Technology to help with communication

Using accessibility features on apps