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Hearing aid user support service – Northern Ireland

Our hearing aid user support service enables people to make the most of their hearing aids and manage their hearing loss effectively.

It is funded by the Health and Social Care Board and is delivered in association with local Health and Social Care (HSC) Trusts.

This service is only available in Northern Ireland.

How we can help

We can provide:

  • information on how to look after and fit hearing aids
  • re-tubing, earmould cleaning and battery replacement (NHS hearing aids only)
  • hearing checks
  • information about coping with hearing loss, equipment and communication tips
  • talks on managing hearing loss and hearing health training – delivered remotely
  • information about other services that can provide support.

Socially distanced support sessions

Our socially distanced support sessions are designed to keep everyone safe:

  • You must place your hearing aids in a labelled envelope with your name and contact details. A volunteer wearing PPE (personal protective equipment) will collect the envelope from your car, or you will be instructed to drop off your hearing aids at the venue’s reception.
  • You can either wait in your car or return later to pick up your hearing aids. You will not be allowed to wait inside the building.

Hearing aids can also be dropped off by friends or family on behalf of the person who uses the hearing aids.

Watch our video to see how the new distanced service works:

Watch a BSL version of the video