- Location: East Riding of Yorkshire
- Salary: £14,976 (FTE £24,960) per annum
- Hours: 21 hrs per week
- Contract type: Permanent
- Application deadline: 12th August 2024 9am
- Interview Dates: Week beginning 19th August 2024
To Apply
Please submit a copy of your CV and supporting statement with your application Please also supply answers to the following questions (in no more than 500 words) :
- Please tell us about your experience of managing and retaining volunteers?
- What is your experience of service promotion and delivery?
- How do you go about building relationships with a variety of stakeholders?
Please note: whilst we are a remote working organisation you must be based within the county of East Riding due to the location of the services
Who we are
We are RNID. Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.
Our charity has been through a complete transformation, while building on the best of our past. We’ve returned to our former, much-loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus.
We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated. Our values are at the heart of what we do.
We strive to be and continue to connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.
This role is important to us and this is where you come in…
You will be joining us at an exciting time as we reopen services that unfortunately closed due to the pandemic. As a coordinator, you will focus and lead on developing and delivering our community service across the East Riding of Yorkshire through drop-ins offering:
- practical hearing aid support
- information on hearing loss and tinnitus
- hearing checks
You will be responsible for co-ordinating up to 15 drop-in services and be able to recruit, train and manage a team of up to 30 volunteers to deliver the service across the county of East Riding
What you will be doing
You will:
- Coordinate our volunteering team to deliver a high level of service at our RNID Near You drop-in sessions.
- Recruit volunteers across the East Riding of Yorkshire to strengthen existing sessions and open new sessions as required.
- Work with NHS audiology to induct and train our volunteers to high standards.
- Promote our sessions to ensure maximum engagement from local hearing-aid users.
- Ensure all paperwork is processed correctly and reports to stakeholders are timely completed.
You
You want to make a difference in people’s lives and love to interact with various audiences, including volunteers, health & care professionals, and service users. You have experience managing your own workload and are able to work flexibly when required. You can motivate volunteers to assist clients with hearing aids sensitively, to give clear guidance and take into account individual wishes and health needs.
You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Teams, Outlook, Excel, and Word. You will be able to recruit, train and manage a team of volunteers and deliver an excellent service across East Riding of Yorkshire. While home based, regular travel to venues where we provide drop-in sessions will be required.
What we can offer you
- Digital First, fully remote working with in person all-staff conferences each year
- Fully remote working with no core hours
- £26 remote working allowance every month
- 28 days annual leave plus all bank holidays
- Plus 2 wellbeing days for extra flexibility
- Sickness benefit entitlement from day 1
- Pension scheme with 4% employer contribution
- Life Assurance – 2 x salary
- Employee Assistance Programme and wellbeing app that provides counselling sessions
- Additional benefits for maternity, paternity and adoption
Our commitment to diversity
We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.
Disability Confident
Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.
RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.
It is important to note that in certain recruitment situations such as high-peak times, the employer may need to limit the overall numbers of interviews offered. This will include the number of interviews offered to disabled people that meet the minimum criteria for the job.