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Guidance for GPs

People with hearing loss often face barriers to communication when they visit their GP. But there’s plenty you can do to remove these obstacles so that your patients can contact your surgery more confidently, communicate well during appointments and fully understand the information you give them.

In this section, you’ll find practical information to help you make your surgery more accessible and meet your legal requirements in this respect. And we tell you about our services that can help, such as deaf awareness training for your staff, communication support and hearing loop installation and maintenance.

You can also find information about diagnosing and supporting patients with hearing loss and tinnitus. And we signpost you to our local support services that can be a lifeline to your patients with hearing loss or tinnitus.

Making your GP surgery accessible

If you’re a GP, it’s crucial that you make your surgery accessible, so that people who are deaf or have hearing loss can contact your services, communicate well during appointments – and fully understand the information you give them.

Your patients with hearing loss

People with hearing loss often need to be persuaded to speak to their GP about their hearing difficulties. So it’s important to talk positively about getting hearing aids or the opportunity to help could be lost.

Your patients with tinnitus

If you’re a GP, it’s crucial that you make your surgery accessible, so that people who are deaf or have hearing loss can contact your services, communicate well during appointments – and fully understand the information you give them.

Resources and support for GPs

We can provide you with a range of support and advice to help you meet the requirements of the Equality Act and make your surgery accessible for people who are deaf or have hearing loss.
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