Since 2013, Wales has set standards to make NHS services accessible for people who are deaf or have hearing loss, blind, partially sighted or have dual sensory loss.
Whilst some progress has been made, many people with sensory loss still face barriers in hospitals and GP clinics.
Our research shows that more than a decade on patients who are deaf or have hearing loss, leave unsure about their medication or the advice they’ve been given, and their communication needs are not always met.
We’re calling on the Welsh Government and Health Boards to do more. We want them to fully deliver on their promises and make sure everyone with sensory loss gets the accessible care and respect they deserve.
Download the All Wales Standards for Accessible Communication and Information for People with Sensory Loss from the Welsh Government website.