If you are deaf or have hearing loss and are State Pension age or over, you may be able to get Attendance Allowance to help cover the cost of any support you need.
What Attendance Allowance is
Attendance Allowance is a weekly payment to help with extra costs if you have a disability severe enough that you need someone to look after you.
If you are deaf or have hearing loss, you may be able to claim Attendance Allowance if you need to help to communicate with other people.
It doesn’t matter if you do not currently get this help, as long as you can show you need it.
The benefit is paid at 2 different rates: lower and higher. The rate you get depends on how much help you need.
Who can claim
You can get Attendance Allowance if you’ve reached State Pension age and:
- you have a physical disability (including sensory disability, for example hearing loss), a mental disability (including learning difficulties), or both
- your disability is severe enough for you to need help caring for yourself or someone to supervise you, for your own or someone else’s safety
- you have needed that help for at least 6 months (unless you’re terminally ill).
You must also:
- normally live in the UK, Ireland, Isle of Man or the Channel Islands, and not be subject to immigration control (unless you are a sponsored immigrant)
- have been in Great Britain (or Northern Ireland, if you live there) for at least 2 out of the last 3 years – this rule does not apply if you are terminally ill
- not be subject to immigration control, unless you are a sponsored immigrant.
If you’re unsure, you can check the age that you can claim your State Pension at GOV.UK
How to claim
You need to fill in the Attendance Allowance claim form, which comes with notes to explain what’s needed.
If you live in England, Scotland or Wales
If you live in Northern Ireland
Download the Attendance Allowance claim form at nidirect.gov.uk
Or contact the Disability and Carers Service and ask for an Attendance Allowance claim pack.
Filling in the form
Remember that the person making the decision on your claim probably won’t know what it’s like to be deaf or have hearing loss, so you’ll need to describe how it affects your daily life.
If the decision-maker needs to know more about how your hearing loss or deafness affects you, you will need to have an assessment by a healthcare professional.
If you do need an assessment, you will get a letter saying why and where you must go.
If you have accessibility needs
By law, government departments must make reasonable adjustments for disabled people and their representatives, to allow them to have equal access to their services and to claim benefits.
This means that if part of the claims process is not accessible for you, you can ask for changes to be made – for example, a different way to apply for the benefit.
If you live in England, Scotland or Wales, you can call the Attendance Allowance helpline to ask for:
- a copy of the Attendance Allowance claim form
- the claim form in alternative formats such as braille, large print or audio CD.
The Attendance Allowance helpline is open Monday to Friday, 8am to 6pm:
If you want to use the BSL video relay service on your mobile or tablet, there’s information on how to do this on YouTube
If you live in Northern Ireland and need a claim form in an alternative format, or you need other support to make a claim, contact the Disability and Carers Service
If you need help with benefits
Find out what benefits you’re entitled to
To find out which benefits you can claim, use the online Turn2us benefits calculator.
Get support in British Sign Language (BSL)
Get in touch
We’re unable to provide benefits advice at RNID, but we’ll let you know where to get the information and support you need. Contact us