Old name, new purpose: why we’ve gone back to RNID

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Information and support during the coronavirus (COVID-19) pandemic

Page last updated: 26 January 2022

We are working hard to continue to help and support everyone who needs us during the coronavirus pandemic. The health and wellbeing of the people we support, our volunteers and our staff remains our priority.

We are also committed to making sure the government understands and responds to the needs of deaf people and those with hearing loss in their response to the pandemic.

Contact RNID

If you have any questions or need more information, you can contact us. We’re here to help.

For information and support in British Sign Language (BSL), contact our BSL Information Service.

If you use our local face-to-face services

Due to the coronavirus (COVID-19) outbreak, we’ve changed how we’re running our local services. Some services are not providing face-to-face support in person right now, but we’re still here to support you in other ways, such as over the phone or through video calls. Find local support services.

You can also contact our Information Line for information and support and see our online information below.

If you need guidance on face coverings

Face coverings: how the regulations apply to you

If you need information on hearing loss, hearing aids or ear wax removal

We’ve updated our online information to let you know what might happen differently as a result of the pandemic.

What to do if your hearing aids need adjusting or repairing

What to do if you’re waiting for hearing aids to be fitted

What to do if you need ear wax removal

What to do if you lose your hearing

What to do if you need new hearing aid batteries or tubing

If you need communication tips

Communication tips for health and social care professionals.

Communication tips for people with hearing loss

Communication tips for the general public

If you need communication support

We are continuing to run our communication support services. We are regularly reviewing our approach in line with the latest government guidance.

If you’re looking for technology and assistive devices to help

We have a new online shop in partnership with Connevans, one of the leading suppliers of assistive devices and technology. Visit our shop for equipment such as alarms, phones and listening devices to help.

You can also contact us if you need more information.

If you’re looking for official guidance on coronavirus

For official government advice on coronavirus, visit:

For health advice on coronavirus, visit the NHS website.

The charity Sign Health provides BSL videos of the guidance published by the NHS. You can watch these on the SignHealth website.

If you’re working from home

Communication tips for video and voice calls

How video conferencing apps compare for accessibility

If you need more support when working from home, you may be eligible for the government’s Access to Work scheme.

If you already receive Access to Work support but your needs have changed because of the pandemic, you can report a change in circumstances through the Access to Work helpline, also available by textphone, Relay UK and BSL Video Relay.

Find out more about reporting a change in circumstances (GOV.UK)

If you’re feeling stressed or anxious

Looking after your mental health and wellbeing during the coronavirus outbreak.