Old name, new purpose: why we’ve gone back to RNID

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Roadmap

Find out what RNID is working on now and what we might work on in the future to become a digitally-led charity.

Our current roadmap takes us through to March 2023. We’re still working on it and things may change as we better understand our users’ needs.

Recently delivered

  • People can check their hearing online and find next steps to get support.
  • People can get information on getting hearing aids, benefits and accessible devices in our Get support online service.
  • People can access email support for getting hearing aids.
  • Our website is compliant with cookies consent regulation.
  • An MVP of a recruitment site.
  • Improvements to our Get support online service so that:
    • people know how to support someone who has hearing loss
    • people can find information on coping with tinnitus

Q4 January – March 2022

We’re discovering

  • how we might connect deaf people or those with hearing loss or tinnitus with other organisations (Directory), and
  • how we might connect deaf people or those with hearing loss or tinnitus with each other (Community).

We’re delivering

  • a new volunteer experience,
  • an in-person service to help deaf people and those with hearing loss and tinnitus, and
  • a new contact centre.

We’re iterating on these live services/products

  • Get support online
    • implementing our recommendations, and
    • improving support for hearing aids self-management.

Q1 April – June 2022

We’re discovering

  • how we might deliver deaf awareness training digitally, and
  • how we might best help people find assistive technology.

We’re delivering

  • our Directory product, and
  • our Community product.

We’re iterating on these live services/products

  • the hearing check to support a behavioural change campaign,
  • the contact centre,
  • in-person service and the volunteer experience,
  • closing down the Louder Than Words website, and
  • Get support online (including support for BSL users).

Q2 July – Sept 2022

We’re discovering

  • how we might deliver a new online presence for the Hearing Medicines Discovery Syndicate (now Hearing Therapeutics Initiative), and
  • how we might deliver a new support service for employers.

We’re delivering

  • our Demos product, and
  • deaf awareness training delivered digitally.

We’re iterating on these live services/products

  • in-person service and volunteer experience,
  • the contact centre, and
  • Directory and Community MVPs.

Q3 Oct – Dec 2022

We’re discovering

  • how we might create a new research network.

We’re delivering

  • a support service for employers, and
  • a new Hearing Therapeutics Initiative website.

We’re iterating on these live services/products

  • Demos MVP,
  • the contact centre, and
  • in-person service and volunteer experience.

Q4 Jan – Mar 2023

We’re delivering

  • a research network.

We’re iterating on these live services/products

  • Employment support service,
  • the contact centre,
  • Hearing Therapeutics Initiative website,
  • Demos,
  • volunteer experience,
  • in-person service,
  • Directory,
  • Community, and
  • Get support online / hearing check.

If you have any questions about our work email us at: [email protected]

Find out more about our work by reading our blog.