Find out what RNID is working on now and what we might work on in the future to become a digitally-led charity.
Our current roadmap takes us through to June 2022. We’re still working on it and things may change as we better understand our users’ needs.
Recently delivered
- People can check their hearing online and find next steps to get support.
- People can get information on getting hearing aids, benefits and accessible devices in our Get support online service.
- People can access email support for getting hearing aids.
- Our website is compliant with cookies consent regulation.
Q3 October – December 2021
We’re discovering
- how we might design and prototype our new contact centre
- how we might design a service to help people manage and maintain their hearing aids
- how we might design a new volunteer experience
We’re delivering
- an MVP of a recruitment site to replace Cascade (our old job site)
- designing content for our Get support online service so that:
- people know how to support someone who has hearing loss
- people can find information on coping with tinnitus
Other activities
- A/B testing different ways of displaying the hearing check results
- review how we use analytics
- recruitment drive to appoint vacant roles
- reviewing how people find and use Get Support Online
Q4 January – March 2022
We’re discovering
- how we might connect deaf people or those with hearing loss or tinnitus with other organisations (Directory)
- how we might connect deaf people or those with hearing loss or tinnitus with each other (Community)
We’re delivering
- a volunteer led service to help people manage and maintain their hearing aids
- a new contact centre
- people who use BSL as their first language can get support online
Q1 April – June 2022
We’re discovering
- how we might best help people find assistive technology (Video content/Demos)
- how we might deliver a new recruitment site and onboarding process
- how we might develop a new fundraising product
- how we might deliver our Support Services digitally
We’re delivering
- our Directory product
- our Community product
- the decommissioning of Louder Than Words
If you have any questions about our work email us at: userexperience@rnid.org.uk
Find out more about our work by reading our blog.