Old name, new purpose: why we’ve gone back to RNID


Product Manager

  • Location: remote
  • Salary: £35,000 – £40,000
  • Hours: 35
  • Contract type: permanent
  • Application deadline: 26th January 2022

Who we are

We’re the UK’s largest deaf charity making life fully inclusive for deaf people and those with hearing loss or tinnitus. Together, we campaign for an inclusive society. We connect people to practical advice and pioneer new treatments.

We’re putting digital front and centre of what we do. It is the best way to reach more of the 1 in 5 adults in the UK who are deaf or have hearing loss and the 1 in 8 with tinnitus.

You’ll be joining a Digital and Innovation team who:

  • design, build and iterate services and products, but are not limited to digital
  • work on discoveries, prototypes and continuous improvements that span the charity
  • translate and join up user and organisational needs into the end-to-end design and delivery of valuable services, no matter the channel.

What you’ll do

Whilst we are one team with a shared purpose, you will work iteratively in cross-functional Scrum teams made up of people from across the charity to bring impactful and meaningful work to life.

Product managers need to be passionate about the quality of the services and products we are delivering to help users complete their goal and for the charity to deliver on its strategy. They use their knowledge of user needs and organisational goals to frame problems and set priorities for the delivery team.

As a Product Manager, you will:

  • form the vision for services or products and engage the team and stakeholders in the development of that vision over time
  • keep people informed about the development of services or products and promote their uptake
  • represent users throughout the delivery process and use their feedback to inform continuous improvement

To do this you’ll use your skills and experience in these key areas:

Agile working

helping the team the manage and visualise outcomes, prioritise work and work to agreed minimal viable product (MVP) scope.

Lifecycle perspective

Recognising when products move from one stage to another and ensuring the team is working towards the appropriate standards for the relevant phase.

Operational management 

For services or products, with the ability to redesign processes, amend existing process and plan and operationalise the stages of a new product or service development. You are the escalation point for operational issues.

Problem ownership 

By ensuring the right actions are taken to investigate, resolve and anticipate problems and co-ordinating the team to investigate and implement solutions.

Strategic ownership 

By getting buy-in from the organisation, working with information to develop a strategy.

User focus

 by collaborating with user researchers, understanding the different between user needs and desires of the user, prioritising and defining approaches to understand the user story and guiding others to do so.

Who you are

Your purpose

  • You operate as a competent professional under the direction of the Product and Delivery Lead.
  • You use your experience in product management to help the deliver the organisation’s objectives, working collaboratively with colleagues across the charity.
  • You apply strategic thinking to ensure our work meets the needs of users.

Your role

  • You perform a variety of complex technical and professional work.
  • You use user needs and organisational goals to frame problems and set priorities for the delivery team.
  • You use agile methodology in your work. You apply user-centred design, technology and data perspectives.
  • You understand the available technology choices and make decisions based on user need and value for money.
  • You understand the complexities of digital context and can build services to meet them.
  • You work within constraints such as technology, policy, regulatory, financial or legal and ensure we are compliant. You work through the different phases of product delivery and contribute to, plan or run these.
  • You maintain and iterate a product over time to continuously meet user needs.
  • You implement best practice in new product or service development and can work closely with other operational delivery teams.
  • You use a range of product management principles and approaches, capturing and translating user needs into deliverables and able to define the minimal viable production and make decisions about priorities.
  • You write user stories and acceptance criteria.

Your skills

  • You focus on outcomes, not solutions.
  • You are bold and ambitious in creating visions and strategies and translating them into prioritised deliverable goals. 
  • You have a thorough understanding of your professional area and how it fits within the business.
  • You select the appropriate methods, communicate fluently and are able to present complex technical information to a non-technical audience.
  • You keep up to date with developments in your area of expertise.
  • You are responsible and take initiative for their own personal development.


Agile or product management qualifications or significant experience working in this environment.

What we can offer you

  • 28 days annual leave plus all bank holidays
  • 2 wellbeing days to use when
  • Maternity, paternity and adoption entitlements
  • Sickness benefit entitlement from day 1
  • Fully remote working with no core hours
  • £20 remote working allowance
  • Quarterly staff conferences
  • Employee assistance programme that provides counselling sessions
  • Pension scheme with 4% employer contribution