Old name, new purpose: why we’ve gone back to RNID

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Product and Delivery Lead

  • Location: Remote
  • Salary: £48,000 – £58,000
  • Hours: 35
  • Contract type: permanent
  • Application deadline: 5 November 2021

Who we are

We’re the UK’s largest charity making life fully inclusive for deaf people and those with hearing loss or tinnitus. Together, we campaign for an inclusive society. We connect people to practical advice and pioneer new treatments.

We’re putting digital front and centre of what we do. It is the best way to reach more of the 1 in 5 adults in the UK who are deaf or have hearing loss and the 1 in 8 with tinnitus.

You’ll be joining a Digital and Innovation team who:

  • design, build and iterate services and products, but are not limited to digital
  • work on discoveries, prototypes and continuous improvements that span the charity
  • translate and join up user and organisational needs into the end-to-end design and delivery of valuable services, no matter the channel.

What you’ll do

You will lead a new team of two product managers, an agile delivery manager and a full-stack developer (recruitment ongoing) who all need to be passionate about the quality of the services and products we are delivering to help users complete their goal and for the charity to deliver on its strategy. The team will use their knowledge of user needs and organisational goals to frame problems and set priorities for the delivery team.

As the Product and Delivery Lead, you will:

  • be as interested in managing people as managing products
  • provide leadership and direction to all products and the delivery of them
  • maintain the high-level roadmap

To do this you’ll be deploying your skills and experience in these key areas

Agile working

You know how to coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You are able to act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.

Experience of working within constraints

You know how to influence, challenge and coach. You can anticipate how constraints might change and know where to challenge or remove constraints.

Financial ownership

You understand the marketplace, realising the benefit and persuading others that a product is the right one to use. You know how to integrate a product with other services. You can ensure that products get used. You can realise benefits by linking work in progress back to the business case. You can build business cases based on user needs.

Life-cycle perspective

You can apply experience of multiple parts of the product life cycle. You can recognise when it is right to move forward and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet these. You are able to work with other teams throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.

Operational management

You keep abreast of industry best practice and can cascade ways of working. You know how to make operations efficient. You can work closely with leaders across capability teams.

Problem ownership

You know how to anticipate problems and how to defend against them at the right time. You understand how the problem fits into the larger picture. You can articulate the problem and help others to do it. You know how to build problem-solving capabilities in others.

Product ownership

You can start to define and create approaches. You know how to coach others. You can implement new ways of working. You are aware of what other sectors are doing. You understand what is most important and applicable.

Strategic ownership

You can develop a long-term vision and objectives. You are discerning and disciplined in focusing on what is important and most relevant. You know how to develop the capability of others.

User focus

You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the organisation. You know how to apply strategic thinking in how to provide the best service for the end user.

Who you are

Your Purpose

  • You operate at a senior level and manage the Product and Delivery team.
  • You have the freedom to make operational decisions about our product strategy and the deployment of resources to achieve business targets.
  • You analyse requirements and advise on scope and options for operational improvement.
  • You work under broad direction in the form of objectives but you delegate, own your milestones, deadlines and team objectives.

Your Role

  • You have expert product management skills and oversee every member of the Product and Delivery team as well as working with other parts of the organisation to represent community interests.
  • You will be required to coach others to increase professionalism.
  • You undertake work which requires the application of service design and product management principles in a wide range of contexts. For example, using your knowledge of user needs and organisational goals, you will frame problems and set priorities for the delivery team.
  • You apply your knowledge of user-centred design, technology and data perspective to make informed decisions based on user need and value for money.
  • You perform a range and variety of complex technical, professional and financial activities. For example, working within constraints such as technology, policy, regulatory, financial or legal, you make business cases and deliver pitches for a product.
  • You understand the different phases of product delivery and can maintain and iterate a product over time to continuously meet user needs.

Your skills

  • You creatively apply a wide range of technical and management principles.
  • You demonstrate clear leadership and the ability to influence and persuade.
  • You are an expert in your technical or professional area and apply this knowledge to the activities of the organisation.
  • You keep up to date with changes and new developments in your area of expertise and are responsible for your own personal development.
  • You communicate soundly with colleagues and customers, demonstrate leadership and mentor junior colleagues.
  • You maintain awareness of industry developments and understand their implications.


Agile or product management qualification or significant experience in an Agile product environment.

What we can offer you

  • 28 days annual leave plus all bank holidays
  • 2 wellbeing days to use when
  • Maternity, paternity and adoption entitlements
  • Sickness benefit entitlement from day 1
  • Fully remote working with no core hours
  • £20 remote working allowance
  • Quarterly staff conferences
  • Employee assistance programme that provides counselling sessions
  • Pension scheme with 4% employer contribution