Old name, new purpose: why we’ve gone back to RNID

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Community Support Worker

  • Salary: £18,525.00 FTE
  • Hours: 2 x full time (37.5 hours) and 1 x part time (30 hours)
  • Contract type: Permanent
  • Location: Derry/Londonderry – Northern Ireland
  • Application deadline: 30th June 2022
  • Interview Dates: We will interview as successful applicants come through

Who we are 

We are RNID.  Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus. 

Our charity has been through a complete transformation, while building on the best of our past.  We’ve returned to our former, much-loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus. 

We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated.  Our values are at the heart of what we do.

We strive to be and continue to connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.

This role is important to us and this is where you come in…

We’re a diverse group of Deaf people who live across the Derry/Londonderry/Omagh area. We’re all very different and our interests are varied such as going to the woods for walks, bowling, swimming, shopping, going to church, supported to access therapeutic work, going to the theatre or cinema, playing pool/snooker, bus/train trips.

Many things are important to us, including communicating with us, our independence, our privacy, our family/friends and honesty.

The support we need to help us get the most out of our day is as varied as we are.

But whether you’re helping us communicate with others more fully, supporting us with our daily living needs, household tasks, going to the bank, supporting us to understand our benefits, you’ll help us get the most out of life. If you are fun, friendly, adaptable and imaginative, you’ll help us all feel safe, secure and fulfilled.

About Care and Support at RNID

We offer a wide range of high-quality supportive living and community services providing specialist care and support for deaf and hard of hearing people with additional needs here in Derry/Londonderry.

We are committed to person centred working. Everyone who uses our services has the right to:

  • Privacy, dignity, choice, maximum possible independence and support to help reach their full potential.
  • Communicate in their chosen way.
  • Be valued and respected as individuals, recognising that everyone is different and offering equal opportunities.
  • Everyday life opportunities through support from our staff.
  • Be involved in the planning of their own care or support.
  • Live safely and securely and to a comfortable standard.
  • Influence the type of services that we provide.
  • Confidential access to information about themselves, and to know how we might share this information with others.
  • An independent advocate if they want one.
  • Make a complaint about any service and to have their complaint investigated using our complaints procedure, in a way they can understand.

We aim to tailor this to the communication needs of the people who use them so that it is completely accessible to them.

Choosing to work in Care and Support is one of the most fulfilling and exciting decisions you can make. You will also get the chance to complete the NVQ/Diploma Level 3 in Care or equivalent and have access to up to date training. With any job there will be ups and downs but working in social care has very specific rewards and challenges.

About Derry/Londonderry Community Services.

Derry/Londonderry Community services is based in the Derry/Londonderry area but support staff deliver services in Omagh and surrounding areas. The goal of the service is to help improve the lives of the people using our services by supporting them to increase the skills they need or want, for example independent living skills, we encourage individuals to try new things and live up to their potential.

We focus on being person centred to enable the people we support to actively make choices, extending contact with the community in which they live, encouraging development in all areas of their personal lives, including emotional and psychological care.

Derry/Londonderry Community services you would be joining a strong, committed, hardworking team. We encourage employees to share knowledge, experiences and learn from each other.  All our care and support teams have regular team meetings so everyone knows what’s going on.

There is extensive core training and learning focused on your development and high quality services – we are committed to the learning and development of all employees.  Our structure within Care and Support is linked to core training required for roles.  The training plan is specific to the needs of people we support.

Job Description

Overall Purpose of the Role:

  • Deliver a person centred service for the people that use our services.
  • To work with staff team to enhance, develop and maintain the potential of the people using our services.
  • Extend the opportunity for people who use our service to have improved/increased contact and citizenship within the wider community.
  • Work in partnership with people that use our services to encourage choice, participation and motivation whilst adhering to the values of the organisation.

Key Accountabilities and Responsibilities:

  • To encourage people who use our services to be involved in and take responsibility for the running of their own home.
  • To support people to use community facilities, promote a variety of social and leisure activities and to support people with their health needs.
  • To provide a stimulating environment where skills can be maintained and developed
  • To support people with their intellectual and social development according to each person’s desires, abilities and needs.
  • To meet responsibilities of your post to ensure delivery of high quality services and continual improvement of the care and support we provide. These responsibilities are stated in the quality policies for care and support and the ISO Quality Management System Manual available internally.
  • To achieve stated objectives from their person centred plan, enable these individuals to be at the centre of their care package.
  • To contribute to effective communication with people who use our services, their relatives, friends, professional helpers and other members of staff.
  • To facilitate meetings to ensure the involvement of people who use our services in consultation and decision making.
  • To offer and support people with a range of new experiences & to encourage and support people to develop and pursue their own cultural interests.
  • To ensure the general well-being, safety and security of everyone who uses the service by continually assessing risk taking.
  • To abide by Care standards.
  • To maintain high standards of health, safety and hygiene, ensure a clean and safe environment, support the people who use the service with their domestic responsibilities and personally undertake cleaning tasks as necessary.
  • To work within Health and Safety policies to support people with their awareness of health issues and support people as appropriate in taking and monitoring their medication and liaising with other health professionals.
  • To support and provide induction to new team members, relief workers or volunteers
  • To maintain written and computerised records & be involved in the development of service policies and procedures.
  • To assist with benefits, banking and budgeting issues for people who use our services and provide support as appropriate keeping financial records up to date.
  • To use local and national policies and procedures for recognising, recording, reporting and participating in safeguarding protocols.

Other Requirements:

  • To drive the RNID vehicle as required (if in receipt of a full/clean driving licence).
  • To regularly undertake up to date training and complete the Care Certificate.
  • To do sleep-ins and fully work within a shift rota system, with rotas subject to change.
  • To take the people we support on holidays if required.

This role will require an Access Ni enhanced with adults barred check.

Person specification

ExperienceExperience of residential/supported living/outreach work or equivalent, paid or voluntary. Experience of working with people who have challenging behaviour, mental health disorders, learning disabilities and dual-sensory loss or similar. 
Qualifications / Professional Training

NVQ/Diploma Level 3 in Care or equivalent (or the ability and commitment to work towards achieving it within 12 months).   CACDP Level 1 or willingness to learn British/Irish Sign Language skills.  
Skills / Knowledge

Good standard of written English. GCSE level or equivalent.Knowledge of person centred approaches/tools and understanding of how this benefits the people who use our services. An awareness of deaf issues and the potential impact of these on individuals.Good Computer skills.
Personal Qualities

Ability to work independently, this could involve taking sole responsibility for a Service or work area during a shift.Ability to work effectively within a team 
Thinking StyleExperience of organising your own work, able to plan and manage own time effectively. Ability to demonstrate the RNID values and behaviours.Be innovative when looking for solutions to issues.

The ability to work flexibly to meet the needs of the people we support (e.g shift work, weekends, nights, sleep-ins and bank holidays). 

Our commitment to diversity

We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.