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Community Support Officer

  • Location: Middlesbrough – Tees Valley
  • Salary: £10,028.57 – £11,057.14 per annum (FTE £19,500 – 21,500.00 per annum)
  • Hours: 18
  • Contract type: permanent
  • Application deadline: 30th January 2022
  • Interview Date: TBC

We help people confronting deafness, tinnitus and hearing loss to live the life they choose. We enable them to take control of their lives and remove the barriers in their way.

RNID is growing rapidly on the back of a new brand, a new and highly ambitious long-term strategy.  Last year we helped more people with hearing loss than ever before.  Our annual report and website show how we’ve changed the world for the people we help – see our website for more information.

As a Community Support Officer you will deliver the Localities Directorate’s aims and objectives. Develop and provide outreach information and support services in the project area to people with a hearing loss. We currently have a Local Authority funded contract to facilitate Middlesbrough Deaf Centre in order to meet the social needs of the D/deaf community.

Role and responsibilities

We are looking to appoint a motivated person with a keen interest in supporting people who are Deaf or have hearing loss, in accordance with agreed policies and service level agreements.

With your excellent communication skills you will help to develop and maintain a service that supports groups attending Middlesbrough Deaf Centre. You will promote social inclusion, independence, choice and control through facilitation of Middlesbrough Deaf Centre and providing information, support and signposting. You will help people manage their hearing loss effectively, enabling them to participate fully in the local community, if they so wish. The service will provide access to groups meeting at the centre, information, advice, and sign posting to other services. You will need experience of managing a team of volunteers who support with the service delivery.

The role offers the opportunity to work for a national charity whilst developing and delivering a service within your local community.

This post is subject to Enhanced Disclosure and Barring Service clearance.

What we can offer you

  • 28 days annual leave plus all bank holidays
  • 2 wellbeing days to use when
  • Maternity, paternity and adoption entitlements
  • Sickness benefit entitlement from day 1
  • Fully remote working with no core hours
  • £20 remote working allowance
  • Quarterly staff conferences
  • Employee assistance programme that provides counselling sessions
  • Pension scheme with 4% employer contribution

Our commitment to diversity

We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.