Old name, new purpose: why we’ve gone back to RNID

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Community Support Officer

  • Salary: £15,000 (FTE £21,000)
  • Hours: 25 hours per week
  • Contract type: Fixed Term (Ending 31st March 2023, with the possibility of extension)
  • Location: Remote, Isle of Wight, South West England
  • Application deadline: 23rd May 2022
  • Interview Dates: 30th May 2022

Who we are 

We are RNID.  Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus. 

Our charity has been through a complete transformation, while building on the best of our past.  We’ve returned to our former, much-loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus. 

We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated.  Our values are at the heart of what we do.

We strive to be and continue to connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.

This role is important to us and this is where you come in…

The Community Support Officer for our Localities Team will focus and lead on:

  1. Working with and supporting care homes and sheltered accommodations to adequately support people with a hearing loss.
  2. Raising awareness of the impact of hearing loss and feeding into our strategy to reach more people,
  3. Independently managing your own workload and owning key relationships.

You will be responsible for implementing a structure that directly benefits people in care homes and sheltered accommodations and working closely with a team of volunteers.

What you will be doing 

You will: 

  1. Locate and liaise with care homes and sheltered housing schemes to provide support for residents/ patients and people with a hearing loss.
  2. Develop comprehensive knowledge of community, regional and national services for people who are deaf or hard of hearing, as well as other health and social care services; make this information accessible and available to service users.
  3. Recruiting, managing and working with volunteers to enable the provision of a full support service across the IoW. Ensure volunteers are trained and supported to be able to provide advice and information about hearing loss, communication skills, relevant specialist equipment, undertake hearing checks, hearing aid maintenance, and signposting to other relevant local and national services as required.
  4. Support the existing Community Support Officer with six hours per month in offering a hearing aid service to people not living in care homes or sheltered accommodation.


You want to make a difference in people’s lives and love to interact with various audiences, including volunteers, care professionals and service users. You have experience managing events, your own workload and are able to work evenings/ weekends if required. You are able to physically assist clients with hearing aids sensitively, giving clear guidance and taking into account individual wishes and health needs. You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.

What we can offer you 

  • 28 days annual leave plus all bank holidays 
  • Plus 2 wellbeing days for extra flexibility 
  • Sickness benefit entitlement from day 1 
  • Fully remote working with no core hours 
  • £20 remote working allowance every month 
  • Three in person whole staff conferences a year 
  • Pension scheme with 4% employer contribution 
  • Employee assistance programme that provides counselling sessions 
  • Additional benefits for maternity, paternity and adoption  

Our commitment to diversity 

We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.