Old name, new purpose: why we’ve gone back to RNID


Business Analyst

  • Location: Remote/ home working UK
  • Salary: £45,000 – £49,000 per annum
  • Hours: 35 per week
  • Contract type: Fixed term for 12 months after start date
  • Application deadline: Open ended
  • Interview dates: Fortnightly

Who we are

We are RNID.  Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.

Our charity has been through a complete transformation, while building on the best of our past.  We’ve returned to our former, much-loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus.

We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated.  Our values are at the heart of what we do.

We strive to be and continue to connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.

This role is important to us and this is where you come in…

Role Definition

You’ll be vital to analysing and understanding business problems and opportunities from across the charity. You will be helping to understand user and business needs, break those needs out into constituent parts, analyse multiple solutions, and support the communication and delivery of solutions to meet the user needs.

Analytical thinking, problem-solving and communication skills are core to this role. You will work iteratively in cross-functional teams made up of people from across the charity to bring impactful and meaningful work to life.

As a Business Analyst, you’ll be able to:

  • Lead and manage investigations into business processes, functions, information flows, data structures and software development processes, using various methodical and consistent techniques.
  • Deliver at pace using agile methodologies and principles.
  • Define improvements to business processes, while evaluating potential solutions based on the impacts across the organisation.
  • Lead, understand and communicate the big picture while working to assure the overall goal is maintained in creation of product backlogs, in addition to working at a detailed level during sprints and iterations.
  • Elicit requirements using appropriate techniques considering the nature of change and established practices.
  • Lead in providing solutions to real business problems through influence, facilitation, and communication.
  • Define scope whilst shaping and challenging business priorities and value through collaboration.
  • Assist decision makers in gathering information to make informed decisions.

What will you be doing?

An initial activity will involve working with stakeholders to understand the on-going requirements to improve how we use our CRM (Dynamics). You will:

  1. Liaise with stakeholders to gather functional and non-functional requirements for the continuing improvement of our CRM.
  2. Design and document processes and workflows within the CRM and other products/services.
  3. The support for stakeholders in using the CRM whilst distilling relevant information to our data team.

What we are looking for from you

  • Demonstrable experience of business and systems analysis working including identification of business benefits, deconstructing user needs, business process modelling, requirements capture, prioritisation, facilitation, challenging business perspectives, sharing best practices and improving team processes and delivery and co-ordinating and leading other teams.
  • Proficient in requirements capture using use cases / user stories / product backlogs etc.
  • Experience working within Dynamics 365 (particularly CRM and Dynamics Marketing modules, HR and Business Central)
  • Extensive experience of problem solving, identifying impacts, and working with other colleagues to resolve and mitigate.
  • Excellent written and verbal communication skills – the ability to communicate effectively with both non-technical and technical staff to precisely define requirements.
  • Expert in communicating with the delivery team to ensure they have a complete understanding of the business and user needs. Make sure end user perspectives are fully considered by the content and technical design team.
  • Proficient in arranging, preparing, and facilitating workshops and meetings to various audiences.
  • Expert in adding value by showing curiosity, challenging the status quo/standard ways of doing things, suggesting improvements, and helping others to make that change.
  • It would be beneficial to have experience of working in a fundraising or sales environment and understand the importance of good data to a fundraising programme.


None. We don’t discriminate.

Who we are

We are RNID: the national charity supporting the 12 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

Our commitment to diversity

While the role states 35 hours per week we know that this may not always be possible for some people.  We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy (remote working with no core hours) to all our staff from day one. We come together in person three times a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. Working in this way, we bring together the best of digital and in-person working in a modern, progressive organisation.

We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.

What we can offer you

  •  28 days annual leave plus all bank holidays
  • Plus 2 wellbeing days for extra flexibility
  • Maternity, paternity, and adoption entitlements
  • Sickness benefit entitlement from day 1
  • Digital first, Fully remote working with no core hours
  • £26 remote working allowance
  • In person staff conferences throughout the year
  • Employee assistance programme and wellbeing app that provides counselling sessions
  • Pension scheme with 4% employer contribution
  • Life Assurance – 2 x salary
  • Access to a discounted event ticketing platform

Disability Confident

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.

RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.

It is important to note that in certain recruitment situations such as high-peak times, the employer may need to limit the overall numbers of interviews offered. This will include the number of interviews offered to disabled people that meet the minimum criteria for the job.

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