Old name, new purpose: why we’ve gone back to RNID

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Agile Delivery Manager

  • Location: remote
  • Salary: £48,000 – £58,000
  • Hours: 35
  • Contract type: permanent
  • Application deadline: 05 November 2021

Who we are

We’re the UK’s largest charity making life fully inclusive for deaf people and those with hearing loss or tinnitus. Together, we campaign for an inclusive society. We connect people to practical advice and pioneer new treatments.

We’re putting digital front and centre of what we do. It is the best way to reach more of the 1 in 5 adults in the UK who are deaf or have hearing loss and the 1 in 8 with tinnitus.

You’ll be joining a Digital and Innovation team who:

  • design, build and iterate services and products, but are not limited to digital
  • work on discoveries, prototypes and continuous improvements that span the charity
  • translate and join up user and organisational needs into the end-to-end design and delivery of valuable services, no matter the channel.

What you’ll do

Whilst we are one team with a shared purpose, you will work iteratively to support cross-functional Scrum teams made up of people from across the charity to bring impactful and meaningful work to life.

The delivery manager is accountable for the delivery of products and services by the team.

As a Delivery Manager, you will:

  • build and maintain motivated teams, making sure there is an iterative plan to work towards
  • protect the team and make sure the team collaborates, communicates and focuses on what is most important
  • coach team members and others, facilitate continuous improvement and apply the most appropriate agile and lean tools and techniques for their environment
  • proactively manage dependencies, overcome obstacles and get the best value against constraints
  • potentially manage risks, budgets and people.

To do this you’ll use your skills and experience in these key areas:

Agile and Lean practices

Identify and compare the best processes or delivery methods to use. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to measure and evaluate outcomes. Able to help teams to manage and visualise outcomes.

Communicating between the technical and non-technical

Able to listen to the needs of technical and organisational stakeholders and interpret them. Able to manage stakeholders’ expectations and be flexible, is capable of

Proactive and reactive communication

Facilitate difficult discussions within the team or with diverse senior stakeholders.

Maintaining delivery momentum

Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.

Making the process work

Able to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Able to add value and can coach the organisation to inspect and adapt processes. Guides teams through the implementation of a new process.


Understand the environment and is able to prioritise the most important or highest value tasks. Able to use data to inform planning. Able to manage complex internal and external dependencies. Able to provide delivery confidence. Able to remove blockers or impediments that affect the plan and is able to develop a plan for difficult situations. Ensures teams plan appropriately for their own capacity.

Team dynamics and collaboration

Able to bring people together to form a motivated team. Able to empower delivery teams. Able to help create the right environment for a team to work in. Recognises and deals with issues. Able to facilitate the best team makeup depending on the situation.

Who you are

Your purpose

  • You operate at a senior level by leading on a range of Agile and Lean tools and techniques, with the ability to coach within and outside of the team.
  • You have the freedom to make operational decisions about ways of working and the deployment of resources to achieve business targets.
  • You analyse requirements and advise on scope and options for operational improvement.
  • You work under broad direction and you have technical and project responsibilities.
  • You receive tasks in the form of objectives but establish your own milestones.

Your role

  • You are responsible for maintaining delivery momentum within the Digital and Innovation team and associated Scrum development teams by solving issues and unblocking problems.
  • You translate and measure value and ensure that it relates to practical objectives and user needs.
  • You do this by performing a range and variety of complex technical, professional and financial activities.
  • You undertake work which requires the application of Agile and service design principles in a wide range of contexts.
  • You communicate across organisational and technical boundaries.
  • You guide the wider team through the different phases of product delivery.
  • You support effective budget management.

Your skills

  • You creatively apply Agile delivery principles to challenge and improve processes and to identify what works best for the team.
  • You demonstrate clear leadership and the ability to influence and persuade.
  • You are an expert in your technical or professional area and apply this knowledge to the activities of the organisation.
  • You keep up to date with changes and new developments in your area of expertise, and are responsible for your own personal development.
  • You communicate soundly with colleagues across the organisation.
  • You understand the implications of new technologies and developments in your area of specialty and maintain awareness of industry developments.


Agile qualification and significant experience operating in an Agile environment is desirable.

What we can offer you

  • 28 days annual leave plus all bank holidays
  • 2 wellbeing days to use when
  • Maternity, paternity and adoption entitlements
  • Sickness benefit entitlement from day 1
  • Fully remote working with no core hours
  • £20 remote working allowance
  • Quarterly staff conferences
  • Employee assistance programme that provides counselling sessions
  • Pension scheme with 4% employer contribution