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Hearing aid support volunteer – Northern Ireland

Provide support and advice to NHS hearing aid users at our Hearing Aid User Support Sessions (HAUSS), in residential care homes and in their own homes, helping them with basic maintenance of their hearing aids.

*Due to the current pandemic, any face-to-face volunteering activities will be carried out strictly in accordance with Government regulations and full PPE measures will be implemented.

We have hearing aid support sessions in various locations across Northern Ireland.
Minimum commitment of 2 hours per month, depending on your availability

You need to be 16 or over for this role.

What you’ll be doing

As a hearing aid support volunteer, you will:

  • attend our regular walk-in support sessions for hearing aid users
  • undertake basic maintenance on hearing aids such as cleaning or changing tubing, ear moulds and filters and replacing batteries
  • offer practical support to optimise hearing aids
  • signpost other agencies that may be beneficial to the service user
  • monitor the number of visits carried out and feedback to the volunteer coordinator
  • complete relevant paperwork during support sessions and home visits
  • refer enquiries to RNID staff if you do not know the answer
  • keep all information given or discussed within the service confidential
  • promote the work of RNID
  • meet with other RNID volunteers and staff to discuss the project and suggest any improvements.

What you need

You will need to provide the names of two referees who have known you for at least 2 years, preferably in a professional context.  This can include employers, colleagues, teachers, tutors, support workers, community leaders, child’s teacher or a member of a hobby or exercise group you belong to.

Here’s what we think could be beneficial:

  • knowledge of or willingness to learn about issues affecting people confronting deafness, tinnitus and hearing loss – particularly older people
  • some experience of using hearing aids would be preferable
  • friendly, reliable and approachable manner
  • ability to listen to questions and to answer appropriately
  • happy to work with a wide range of people.

What you’ll get in return

As a volunteer you will:

  • make a real difference to the people you support
  • help us run this important service
  • receive training and learn new skills
  • meet people in different situations
  • raise awareness of deafness in the community
  • have reasonable, out-of-pocket, and pre-approved travel expenses repaid.

Our commitment to safeguarding

At RNID, we take very seriously our responsibilities for the safety and welfare of the people who use our services, our volunteers, staff and the organisation as a whole.

All applicants successful at interview will be asked to disclose unspent convictions under the terms of the Rehabilitation of Offenders Act 1974 (as amended in 2013).

Criminal records will be taken into account only when the conviction is relevant and declaring a conviction will not necessarily prevent you from being considered for a role. Any decisions will depend on the type of offence and its relevance to the volunteering role that you are applying for at RNID.

Find out more and apply

0808 808 0123
Information Line, RNID, 9 Bakewell Road, Orton Southgate, Peterborough PE2 6XU

Once you apply, our Volunteer Team will review your application and someone will contact you within five working days to talk about next steps.